As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. 20% restocking fees apply on all orders returned after performing service. All Orders placed on weekends and Major Holidays maybe delayed to the next day delivery although you might receive an order confirmation please make sure to call your order out on the phone not to place it on this website if you would like your order delivered on same day of major holidays such as: Christmas Day, New Year's Day, Easter, Independence day and Memorial Day. These days are included but not limited to the next business day delivery policy. Also we recommend if placing orders for same day delivery after noon time that you call our shop and place your order to make sure it arrives in timely matter according to businesses work ours.